Post by ratty on Aug 30, 2023 23:34:19 GMT
No app, no entry: How the digital world is failing the non tech-savvy
Whatever the word is for the opposite of heartwarming, it certainly applies to the story of Ruth and Peter Jaffe. The elderly couple from Ealing, west London, made headlines last week after being charged £110 by Ryanair for printing out their tickets at Stansted airport.
Even allowing for the exorbitant cost of inkjet printer ink, 55 quid for each sheet of paper is a shockingly creative example of punitive pricing.
The Jaffes, aged 79 and 80, said they had become confused on the Ryanair website and accidentally printed out their return tickets instead of their outbound ones to Bergerac. It was the kind of error anyone could make, although octogenarians, many of whom struggle with the tech demands of digitalisation, are far more likely to make it.
But as the company explained in a characteristically charmless justification of the charge: “We regret that these passengers ignored their email reminder and failed to check-in online.”
Even allowing for the exorbitant cost of inkjet printer ink, 55 quid for each sheet of paper is a shockingly creative example of punitive pricing.
The Jaffes, aged 79 and 80, said they had become confused on the Ryanair website and accidentally printed out their return tickets instead of their outbound ones to Bergerac. It was the kind of error anyone could make, although octogenarians, many of whom struggle with the tech demands of digitalisation, are far more likely to make it.
But as the company explained in a characteristically charmless justification of the charge: “We regret that these passengers ignored their email reminder and failed to check-in online.”
